ORDER PROCESSING AND DELIVERY TIME-FRAMES
DUE TO HIGH VOLUME OF ORDERS, it is ONE WEEK FROM THE DAY WE RECEIVE YOUR ORDER TO DISPATCH, plus delivery time-frames below.
Kindly be patient, our small team are working around the clock trying to get orders out the door as quickly as possible.
We endeavor to dispatch GIFT orders the next business day. All orders are shipped from our SYDNEY warehouse
Our t-shirts, tanks, hoodies and personalised items are hand printed and take 2-3 days for printing before dispatch.
HOSPITAL DELIVERIES
Since COVID, we have seen a number of issues arise with deliveries to hospitals. Some hospitals do not accept deliveries, some hospitals to not pass the parcel from delivery point to maternity ward promptly and the new parents leave the hospital before receiving the gift. Sometimes the parcel arrives after the parents have left the hospital over the weekend. Once the parcel is delivered is it very difficult to recover. We advise to avoid sending gifts to hospitals
We Australia Post to deliver your items. For all GIFT BOXES and NAPPY CAKES we require a SIGNATURE ON DELIVERY. You will always receive a tracking number once your item is dispatched.
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Service |
Delivery Time-frame |
Cost |
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Standard Post
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1-8 business days for Sydney, Brisbane and Melbourne metro areas, 3-10 business days for Adelaide, Perth and Darwin metro areas, For regional and remote areas, it could take slightly longer. |
Gifts Boxes, Nappy Cakes & Hampers - $12.90 Individual items - $11.90 Create your own gift box of hamper between $11.90 - $19.90 (weight of products and how many determine price)
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|
Express |
1-2 Business days Metro areas 2-8 Business days outer metro regions |
Between $18.90 - $26.90 Size and weight or your order determine price applied. e.g 1 piece of clothing verse 1 piece of large framed wall art) |
WEEKEND PICK UP available by request. We are located in the Melbourne suburb of Fraser Rise VIC, 3336. Please contact us on 1300 332 229 or hello@bespokebaby.com.au to confirm pick up address and date.
BABY GIFT BOXES, NAPPY CAKES & BABY HAMPERS
All of our baby boxes and nappy cakes are handmade to order carefully hand-packed and sent via courier service to major metropolitan areas or via eParcel Post to regional and remote areas. We will dispatch your order the next business day from receiving payment.
NURSERY WALL ART
Our nursery wall art and framed prints are printed in Australia. To guarantee supreme quality we use state-of-the-art professional printers. Please allow 2-3 days for printed orders + delivery time
For any delivery enquiries please contact hello@bespokebaby.com.au or call us on 1300 332 229