★ COVID UPDATE - ONLINE SHOP OPEN AND DELIVERING AUSTRALIA WIDE ★ NO WAREHOUSE PICKUPS ★

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Delivery

ORDER PROCESSING AND DELIVERY TIME-FRAMES

All items are shipped or available for pick up from our Sydney Warehouse.

Kindly note that order processing time varies from product to product so please make sure you read the following delivery information carefully before placing your order. You will be notified via email when your order has been dispatched along with a tracking number.

HOSPITAL DELIVERIES

Since COVID, we have seen a number of issues arise with deliveries to hospitals. Some hospitals do not accept deliveries, some hospitals to not pass the parcel from delivery point to maternity ward promptly and the new parents leave the hospital before receiving the gift. Sometimes the parcel arrives after the parents have left the hospital over the weekend. Once the parcel is delivered is it very difficult to recover. We advise to avoid sending gifts to hospitals

We Australia Post to deliver your items. For all GIFT BOXES and NAPPY CAKES we require a SIGNATURE ON DELIVERY. You will always receive a tracking number once your item is dispatched.

Service

Delivery Time-frame

Cost

Standard Post

 

1-3 business days for Sydney, Brisbane and Melbourne metro areas,

3-10 business days for Adelaide, Perth and Darwin metro areas,

For regional and remote areas, it could take slightly longer.

 

Gifts Boxes, Nappy Cakes & Hampers - $8.90

Individual items - $7.90

Create your own gift box of hamper between $9.90 - $16.90 (weight of products and how many determine price)   

 

eParcel Express

 

1-2 days Metro areas

2-5 days out metro regions 

Australia Post Express Post delivery zones

Between $14.90 - $22.90

Size and weight or your order determine price applied. e.g 1 piece of clothing verse 1 piece of large framed wall art)


WEEKEND PICK UP
available. We are located in the Sydney suburb of Dee Why, NSW, 2099. Please contact us on 1300 332 229 or hello@bespokebaby.com.au to confirm pick up address and date.

INTERNATIONAL SHIPPING

A flat rate of AUD $45 applies to all other international orders.

All orders are sent using Pack and Track International, a traceable international air mail parcel delivery service. Please allow 3-10 business daysfor your order to be delivered once it has been dispatched.

BABY GIFT BOXES, NAPPY CAKES & BABY HAMPERS

All of our baby boxes  and nappy cakes are handmade to order carefully hand-packed and sent via courier service to major metropolitan areas or via eParcel Post to regional and remote areas. We will dispatch your order within 24 hours of receiving payment.  

NURSERY WALL ART

Our nursery wall art and framed prints are printed in Australia. To guarantee supreme quality we use state-of-the-art professional printers. Please allow 2-3 days for printed orders + delivery time 

For any delivery enquiries please contact hello@bespokebaby.com.au or call us on 1300 332 229