Returns Policy

Here at Bespoke Baby, we want all our customers to love their purchases and be 100% satisfied.

If for some reason you are not happy with your purchase, please read our below policies and get in contact with us as soon as possible.

Faulty / Damaged Items

If any of our products are faulty or damaged, we will happily replace them or offer a refund. You must notify us by emailing hello@bespokebaby.com.au advising us of the issue within 14 days of receiving the item.

We will provide you instructions on how to return the item to us. We may request images of the faulty or damaged item be sent prior to issuing replied paid details.

Bespoke Baby must receive the faulty or damaged product before we apply a refund, credit or exchange.

Returns & Change of Mind

If you would like to return a Bespoke Baby product because you have changed your mind, we will happily assist with providing a credit note*, or exchanging your product if we are notified within 14 days of you receiving the item.

Unfortunately CUSTOMISED items or MADE TO ORDER items can not be returned or exchanged due to change of mind or wrong size ordered. 

This includes all nursery prints and baby gift boxes, hampers and nappy cakes.

Please note, your returned item must meet the following conditions:

  • Goods must be in their original condition – unused, unwashed and with all tags attached.
  • You must notify us by email hello@bespokebaby.com.au advising reason for return and if you’re seeking a credit note or exchange. If requesting an exchange, please specify which product/s you would like as a replacement in your email. You will be provided a return postal address. 
  • We encourage you to look at the size charts available. The customer will need to post the items for exchange to us and we will send the replacement item back to you once original item has been checked.

We take care in packaging up our gifts to ensure the items inside the box are not damaged during the courier and Australia Post handling. Unfortunately sometimes the outer box can appear damaged however our careful packaging means it is unlikely the inside items are damaged. If your return is about the outer packaging being damaged, please contact us or send photos of the outer box to hello@bespokebaby.com.au

* In order to receive a credit note you will be required to register as a returning customer. The credit note will be applied to your login for use within 24 months from the issue date.