FAQs - Bespoke Baby Gifts

FAQs

At Bespoke Baby Gifts we are always happy to answer any questions you may have via email hello@bespokebaby.com.au or phone call 1300 332 229

We've compiled a list of the most frequently asked questions.

IS A TAX INVOICE / RECEIPT SEND WITH THE BABY GIFT?

No. We never send any form of receipt, tax invoice or anything else that will show the recipient how much the gift cost.

THE GIFT I ORDERED WAS A CORPORATE GIFT, CAN I GET A TAX INVOICE?

Yes. Please get in contact with us if you would like is to send you a copy of your tax invoice 

CAN I GET A CARD INCLUDED WITH THE GIFT?

Yes. There should be a box where you can add a message to be included on the card on the product page, BEFORE YOU ADD THE ITEM TO YOUR CART for all our baby gift boxes, nappy cakes and baby hampers.  If you create your own baby gift box, before you add the GIFT BOX to your cart there should be a box.

If you are having trouble you can always include a note on your order in the NOTES section and if you place the order and then realise no message was included, no problems - just email us the message to be included.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

Firstly, please note different items have different processing times. All our nappy cakes, baby gift boxes and baby hampers are made to order. Please allow 24hrs from when the order is placed to when it is sent out.

Prints and framed wall art, please allow 1-2 days for us to print and frame your picture.

Delivery times depend on delivery postcode. We are located in Sydney. Typically delivery times are;

Capital / Metro areas: 1-2 days
Regional Areas: 2-5 days
Remote Areas: 5-10 days

More detailed information is available on the Australia post website.

CAN I CREATE MY OWN CUSTOM BABY GIFT BOX?

Yes. First step to creating your own custom gift box is adding a GIFT BOX to your order. Then add all the things you would like to send as a gift and we'll beautifully arrange your items in the gift box. When you purchase a gift box, this comes with a greeting card, so don't forget to write the message you would like us to include on the card.